Reviews

Excellent
Johnson Heating & Cooling Inc
5.0
Based on 152 reviews
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Nancy Cryer
Dan always does an awesome wonderful job in doing thorough maintenance on our units. Always friendly and totally professional!
Response from the owner:Thank you, Nancy! We're glad to hear that Dan provided you with awesome service and thorough maintenance; we appreciate your kind words!
Charles Cooper
Bradford Peoples was friendly explained issues and went over options. I would highly recommend company.
Response from the owner:Thank you, Charles, for your kind words about Bradford and your recommendation; we truly appreciate your support!
Kirby Seiter
Our technician was so informative and thorough and made it such a seamless experience!!!!! 100% recommend!!!!!
Response from the owner:Thank you, Kirby! We're so glad to hear that our technician provided you with an informative and seamless experience. Your recommendation means a lot to us!
Matt Yagle
Daniel and Bradford came out. Broke it down in layperson's terms. In short, air is blowing hard and cold. We'll call Johnson for our next service call.
Response from the owner:Thank you, Matt, for your kind words about Daniel and Bradford; we're glad they could help explain everything clearly, and we look forward to assisting you with Johnson on your next service call.
Kenneth Johnson
AC unit contactor went bad also burning up the low voltage transformer...Called the Service line, made an appointment. Tech immediately identified the problem, parts were available on the truck. Tech was very thorough on what needed to be done and fixed the problem. Tech was very polite and absolutely up front and Honest, defiantly will have him back on any further issues.
Response from the owner:Thank you, Kenneth, for your kind words and for recognizing our technician's thoroughness and honesty; we're glad we could resolve your AC issue and appreciate your trust in us for future needs.
Leisha Adkins
Matt was awesome. My A/C quit working and called on sat morning and he came out and got it going. Very professional and explained everything he was doing. I highly recommend Johnson Heating &Cooling
Response from the owner:Thank you, Leisha, for your kind words! We're glad to hear that Matt was able to help you with your A/C and that you found his service professional and informative. We appreciate your recommendation!
Jon Mason
Appreciation for Johnson Heating & Cooling Services – Chris & George

We recently had the pleasure of working with Johnson Heating & Cooling Services, and I cannot recommend them highly enough. Chris provided us with a detailed estimate for replacing our fuse box with a breaker box, adding indoor and outdoor outlets, installing a new ceiling fan, four new recessed can lights with a dimmer in our living room, and lighting in our attic. His quote was accurate, fair, and he also made us aware of a convenient 2-year, same-as-cash financing option through a local Credit Union.

Chris and George completed the work in just two days, exceeding all of our expectations. Both were extremely friendly, personable, knowledgeable, and professional. They kept us informed every step of the way, ensuring that my wife and I felt comfortable with the process and understood what was being done.

The quality of their work was outstanding, and the entire experience was smooth and stress-free. I would highly recommend Johnson Heating & Cooling Services to anyone looking for reliable, professional, and trustworthy service. With a company that has been in business since 1986, you can rest assured you are in good hands. We will absolutely use them again for any of our future electrical, heating, or cooling needs.
Response from the owner:Thank you, Jon, for your fantastic review! We're grateful for your kind words about Chris and George, and we're delighted to hear that your experience was smooth and exceeded expectations. We look forward to assisting you with your future needs!
Clay Verst
I called Johnson heating and cooling when my AC was not putting out cold air and within an hour their technician Keith came over and fixed it. He was very nice and worked quickly. I would recommend using Johnson Heating and Cooling and time you have an issue with your AC unit.
Response from the owner:Thank you, Clay! We're glad to hear that Keith was able to assist you quickly and provide great service. Your recommendation means a lot to us!
Kyle S
I tried fixing myself but to no avail, with the heat I called. They didn't answer first as it was late but they made sure to call and text back. They came out within a couple hrs, broke the bad news but gave fantastic recommendations. Even brought out portable ac units to tide me over til replacement the next day. All techs were courteous and awesome. Seen their reviews and didn't even want a second opinion. Install was quick and seamless. Would recommend
Response from the owner:Thank you, Kyle, for your kind words and for recognizing our team's efforts, especially in challenging situations. We're glad we could assist you and provide the recommendations you needed. Your recommendation means a lot to us!
Jody R
Totally professional from the first contact with the office. They contacted us about expected arrival times and informed us along the way when exactly our technician would arrive. Matt came to our house to service our air conditioner explained everything he was doing and the cost associated with things he recommended. We will definitely be a customer for life. Ceiling fans next!
Response from the owner:Thank you, Jody! We're so glad to hear about your positive experience with our team and that Matt provided you with excellent service. We look forward to helping you with your ceiling fans next!
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Geothermal Heat Pump Maintenance in Alexandria, KY 41007

“Trust, accountability, reasonable pricing and professional techs are what Johnson brings to the workplace. They are in small group of contractors whom I trust inside my home. Even our loud but friendly once he gets to know you dog welcomes these men in – thank you!”
- Mike A.

Air Conditioning Repair in Alexandria, KY 41001

“My air conditioner quit cooling late in the day when the outdoor temperature was 95 !
I called for repair service and they promptly sent a technician for after hours service call.
They were able to get the system back up and running – they did a great job !”

- Daniel V.

Air Conditioning Replacement in Falmouth, KY 41040

“I have always had great service and prompt attention to any HVAC needs, whether it be at my home or place of employment! I called due to my AC in my office not working, Sandi had technicians out right away to try and pinpoint the problem. A new unit was needed and the next day they had the bid ready for me to submit to corporate for a replacement.
While they were here, I had another issue with a thermostat, and they took a look at it without hesitation and was able to get it connected to the unit. Always fast, friendly and reliable! Definitely would recommend Greg and his team for any of your HVAC needs.”

- Kelly G.

Air Conditioning Maintenance in Cold Spring, KY 41076

“The Johnson Heating & Cooling crew are extremely nice & polite and perform an amazing service. We have been working with them for 24 years. Sandi called to give us an estimate of work that needed to be performed for our approval. I would recommend them hands down.”

- Mary Beth S.

Air Conditioning Maintenance in Alexandria, KY 41001

“Sean did an outstanding job with maintenance on our A/C unit both inside and out. He was very adept in each step he performed. He did say that our condenser is in need of replacing in the near future. I highly recommend Johnson Heating and Cooling who has an excellent staff and technicians to service your needs.”

- Edward H.

Air Conditioning Repair in Alexandria, KY 41001

“The whole team was extremely professional, prompt and kind. It wasn’t until a month later though that I recognized how much good they did. We used to budget $200 for electricity due to the AC and after their repairs to make it run efficiently, our electric bill was $113 AFTER the hottest June! Thank you all.”

- Ethan W.
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