Reviews
Bradford was at our home last week, to do semi annual maintenance. It was the first time I've met him.
He was on time, very polite and professional in his work and conversations.
I had several questions and he answered everything thoroughly, explaining things so I could understand. There was no hesitation in his responses, indicating his level of knowledge for his work.
I've met numerous Johnson technicians over the past years. I'm happy to say I've never been disappointed with anybody.
Bradford is very welcome in our home for future visits.”
“Matt was friendly and explained everything he was doing. He provided maintenance on our furnace and got it ready for the upcoming winter season. He also offered some suggestions for us to consider such as duct cleaning and some indoor air cleaning solutions. We will consider those suggestions. I wanted to also mention some electrical work that you did for us this past summer. Your techs installed an outside electrical outlet at the back of our house which was something that I have been wanting for a while. I am glad that you are offering electrical service now. We have been a happy customer of yours for 20 years. Thank you Matt and Johnson Services!”
“Bradford and Rob came to perform regular maintenance. They did that, describing what they were doing as they did it. When they finished, I was told the blower motor might need replacing soon since it was basically running faster than it should. I was given the option of getting a new motor, doing nothing or maybe getting a new system since my unit is nearing the end of its life.
Billy gave me several options on new units, again without any pressure. I ultimately decided on a new unit that will be much more efficient than my current one.
It’s nice dealing with honest people who don’t try to sell you something you don’t need!”
“This is my first experience with Johnson, as I was a customer of Donnie Reis for many years. When my heat pump a/c was not cooling properly, I called Johnson for help, because if Donnie trusted your company with his business accounts, that was good enough for me.
I received same-day service when I called for help (not expecting that!). Matt and his helper arrived within the hour window promised. They efficiently found and corrected the a/c issue and suggested several ways to help my system run more efficiently. No high-pressure sales pitches. Explained repairs, etc. in a clear, understandable way.
Both gentlemen were friendly, courteous and a pleasure to work with.”
“Service Tech was very knowledgeable, answered every question I asked and performed his job very well. My A/C wasn’t working when he got here, it was working before he left. 100% recommend this company”
“Keith came out to my remote location on time, tested my unit, found the issue and took care of things like a pro. On top of that was also extremely helpful, courteous, and explanatory in his efforts to communicate the issue with me. Thanks, Keith, Thanks, Johnson.”
“This is a great place to do business with. Sandy, office manager, is very nice and I believe she really cares about her customers. I had Matt H. come out this morning. What can I say? He is friendly knowledgeable and most importantly, an excellent communicator. He took time to answer ALL of my questions, was very thorough in his repair procedures, and fully explained all of my options.
Overall an Awesome experience!”
“Matt was courteous, took his time, and was very thorough. He explained in great detail, twice! Appreciate this kind of outstanding customer service”
“Sean was very knowledgeable and very helpful in solving our issues! Very prompt service and highly recommended!”
“Our whole house air unit completely died day before July 4th weekend. Called Johnson Heating they came out same day I called assessed the situation. Was able to order parts and keep our unit. Due to holiday weekend we knew it would be a few days to get parts. Stephanie at the office offered window units if we needed to get through. Sean came out and put on new parts immediately when they came in. Was in and out within an hour or less. Very good customer service and experience. Thank you, Johnson Heating and Cooling!!!!”