Reviews

Excellent
Johnson Heating & Cooling Inc
5.0
Based on 145 reviews
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Clay Verst
I called Johnson heating and cooling when my AC was not putting out cold air and within an hour their technician Keith came over and fixed it. He was very nice and worked quickly. I would recommend using Johnson Heating and Cooling and time you have an issue with your AC unit.
Response from the owner:Thank you, Clay! We're glad to hear that Keith was able to assist you quickly and provide great service. Your recommendation means a lot to us!
Kyle S
I tried fixing myself but to no avail, with the heat I called. They didn't answer first as it was late but they made sure to call and text back. They came out within a couple hrs, broke the bad news but gave fantastic recommendations. Even brought out portable ac units to tide me over til replacement the next day. All techs were courteous and awesome. Seen their reviews and didn't even want a second opinion. Install was quick and seamless. Would recommend
Response from the owner:Thank you, Kyle, for your kind words and for recognizing our team's efforts, especially in challenging situations. We're glad we could assist you and provide the recommendations you needed. Your recommendation means a lot to us!
Jody R
Totally professional from the first contact with the office. They contacted us about expected arrival times and informed us along the way when exactly our technician would arrive. Matt came to our house to service our air conditioner explained everything he was doing and the cost associated with things he recommended. We will definitely be a customer for life. Ceiling fans next!
Response from the owner:Thank you, Jody! We're so glad to hear about your positive experience with our team and that Matt provided you with excellent service. We look forward to helping you with your ceiling fans next!
Monika Thurmond
Absolutely amazing service! My air conditioner went out on a Sunday. The technician answered my call after 2 rings and showed up within a hour. They fixed the problem within 20 minutes and saved us from 95 degree weather.
Thank you so much.
Response from the owner:Thank you so much, Monika! We're glad our technician could assist you quickly and keep you cool during that heat. Your satisfaction means a lot to us!
warren Deaton
Matt came to my sister’s house to check her AC. He did a thorough inspection and told her what the options were. Matt was very kind, knowledgeable, and professional. We appreciate your help Matt!
Response from the owner:Thank you, Warren, for your kind words about Matt! We're glad to hear he provided excellent service and support. Your appreciation means a lot to us!
Lisa Phillips Agency Network
Thank you Jacob and crew did a great job nice and clean install all of you was kind and courteous! God Bless You!
Response from the owner:Thank you, Lisa! We appreciate your kind words and are glad to hear that Jacob and the crew provided great service. Your support means a lot to us!
Brad Tolle
My family and I are very greatful for Johnson Heating & Cooling. Our gas furnace was leaking a deadly amount right before the brutal cold hit this past January. Billy was very clear and direct on what my options were. They showed up and did a MAJOR job very efficiently. Customer service cannot be beat. Everyone we were in contact with was very polite and helpful. They had our heat up and going before the cold front hit. I highly recommend them.
Response from the owner:Thank you, Brad! We're so glad to hear that you and your family had a positive experience with Billy and our team. Your recommendation means a lot to us, and we're happy we could get your heat up and running before the cold hit.
Mikael Miller
Our company does a variety of home remodeling projects in Northern Kentucky and Johnson's always deliver our HVAC projects on time. They're reliable and affordable.
Response from the owner:Thank you, Mikael, for your kind words and recognition of Johnson's reliability and affordability in delivering HVAC projects on time!
Howard Freedman
Billy made sure we got the correct HVAC system for our home in Alexandria KY. No hassle just great results.
Response from the owner:Thank you, Howard, for your kind words; we're glad Billy could help you find the perfect HVAC system for your home!
Chris Nolan
Greg and his team services all my investment properties in Northern Kentucky. True professionals. Office staff is amazing
Response from the owner:Thank you, Chris! We're grateful for your trust in Greg and the team to manage your investment properties, and we're glad to hear you appreciate our office staff's efforts.
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Air Conditioning Repair in Cynthiana, KY 41031

“Service Tech was very knowledgeable, answered every question I asked and performed his job very well. My A/C wasn’t working when he got here, it was working before he left. 100% recommend this company”
- Hunter J.

Heat Pump Repair in Falmouth, KY 41040

“Keith came out to my remote location on time, tested my unit, found the issue and took care of things like a pro. On top of that was also extremely helpful, courteous, and explanatory in his efforts to communicate the issue with me. Thanks, Keith, Thanks, Johnson.”

- Jarrod B.

Air Conditioning Repair in California, KY 41007

“This is a great place to do business with. Sandy, office manager, is very nice and I believe she really cares about her customers. I had Matt H. come out this morning. What can I say? He is friendly knowledgeable and most importantly, an excellent communicator. He took time to answer ALL of my questions, was very thorough in his repair procedures, and fully explained all of my options.
Overall an Awesome experience!”

- Al R.

Air Conditioning Repair in Butler, KY 41006

“Our whole house air unit completely died day before July 4th weekend. Called Johnson Heating they came out same day I called assessed the situation. Was able to order parts and keep our unit. Due to holiday weekend we knew it would be a few days to get parts. Stephanie at the office offered window units if we needed to get through. Sean came out and put on new parts immediately when they came in. Was in and out within an hour or less. Very good customer service and experience. Thank you, Johnson Heating and Cooling!!!!”

- Jean P.

Air Conditioning Maintenance in California, KY 41007

“I appreciate Matt, he was very kind and was able to tell me what was wrong and everything he was doing as he did it. The company was prompt and on time and would recommend giving them a call for you system need.”

- Dianna F.

Air Conditioning Repair in Augusta, KY 41002

“Matt was a very professional Service Tech. He walked us through the entire process from start to finish. He fixed our unit and provided valuable service information for possible issues in the future. Thank you Matt.”

- Tim H.

Air Conditioning Repair in Independence, KY 41051

“Matt was awesome. Professional, personable, and knowledgeable. Fixed the unit quick and offered a way to make the ac run better for longer. Last but not least, he saved me from melting. What more could a person ask for?”

- Scott G.

Air Conditioning Repair in Melbourne, KY 41059

“Customer service was phenomenal getting in the schedule. Matt went above and beyond to fix our until and get us back up and running and suggest a helper part for our unit. Would 110% recommend.”

- Joe I.
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